{"xsrfToken":"40981e4354ec26337cc506ed82b227eeff563975_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3678657d-6330-40ba-ba11-82fdc8f5c612/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2Nzg2NTdkLTYzMzAtNDBiYS1iYTExLTgyZmRjOGY1YzYxMiI6WyJyZWFkIl19LCJleHAiOjE3NjY0ODM0ODAsIm5iZiI6MTc2NjQ4Mjg4MH0.BQG_DGtbJ8y5yRIOg_Yc6Q1PWnOvz-vaatqpBytkO0U&client=3643fc45-4742-4062-85b1-0588a3531eb4&mode=fit","logoId":"3678657d-6330-40ba-ba11-82fdc8f5c612","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Emerald Support Portal","sharedPortalName":"Emerald Support Portal","userInitialAnnouncementHeader":"Emerald Support Portal","userInitialAnnouncementMessageWiki":"<p>Your central hub for product support, troubleshooting, warranty claims, and service requests. Easily submit tickets, track progress, and access helpful resources for all Emerald products.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Emerald Support Portal","sharedPortalName":"Emerald Support Portal","announcementHeader":"Emerald Support Portal","announcementMessage":"Your central hub for product support, troubleshooting, warranty claims, and service requests. Easily submit tickets, track progress, and access helpful resources for all Emerald products.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00a88e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjY0ODM0ODAsIm5iZiI6MTc2NjQ4Mjg4MH0.Fnxg5OoQ9Vv3mhcYn-eoH7s_wk9iN9MLajxmT-xUDkU&client=3643fc45-4742-4062-85b1-0588a3531eb4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#00a88e","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"kbPage":{"id":110559281,"title":"\uD83D\uDCA7 What Should I Do If My Air Conditioner Is Leaking Water?","url":"https://support.portal.emerald.com.au/rest/servicedesk/knowledgebase/latest/articles/view/110559281","space":{"key":"PCKB","name":"Public | Knowledge Base","id":108560402},"serviceDeskIds":[1],"appLinkId":"6fbbfafe-d82a-3b2e-a14e-9b83f30bb7bc","idInString":"110559281","projects":[{"projectId":10032,"serviceDeskId":1,"portalId":1}]}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=emeraldplanet","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"40981e4354ec26337cc506ed82b227eeff563975_lout","baseUrl":"https://support.portal.emerald.com.au/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://emeraldplanet.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3643fc45-4742-4062-85b1-0588a3531eb4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"160a9dfd10f54d6e8ab3b3c6aad69daf","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://emeraldplanet.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}