{"xsrfToken":"6f2f6d25eb3176908e3656316433eb57e59abbea_lout","branding":{"id":"1","key":"sup","name":"Emerald Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/34"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3678657d-6330-40ba-ba11-82fdc8f5c612/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2Nzg2NTdkLTYzMzAtNDBiYS1iYTExLTgyZmRjOGY1YzYxMiI6WyJyZWFkIl19LCJleHAiOjE3NTc4ODMyMzEsIm5iZiI6MTc1Nzg4MjYzMX0.wbHXa8rOyJMIPZ-k4f_jz530uoP0Df8WYipsFrXf5GQ&client=3643fc45-4742-4062-85b1-0588a3531eb4&mode=fit","logoId":"3678657d-6330-40ba-ba11-82fdc8f5c612","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Emerald Support Portal","sharedPortalName":"Emerald Support Portal","userInitialAnnouncementHeader":"Emerald Support Portal","userInitialAnnouncementMessageWiki":"<p>Your central hub for product support, troubleshooting, warranty claims, and service requests. Easily submit tickets, track progress, and access helpful resources for all Emerald products.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Emerald Support Portal","sharedPortalName":"Emerald Support Portal","announcementHeader":"Emerald Support Portal","announcementMessage":"Your central hub for product support, troubleshooting, warranty claims, and service requests. Easily submit tickets, track progress, and access helpful resources for all Emerald products.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00a88e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTc4ODMyMzEsIm5iZiI6MTc1Nzg4MjYzMX0.lbWJ9ehOXLdIiJzfhlUxL93y33tPSprjzzMul5fqs-M&client=3643fc45-4742-4062-85b1-0588a3531eb4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#00a88e","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10032,"serviceDeskId":1,"name":"Emerald Support Portal","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"105","name":"Digital Products","descriptionHtml":"","callToAction":"Digital Products","introHtml":"<p>Report software errors, improvements, or configuration help.</p>","icon":10537,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[204],"key":""},{"id":"2","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>Ask us anything about your system, installation, or parts.</p>","icon":10549,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[204],"key":""},{"id":"1","name":"Physical Products","descriptionHtml":"<p>Please provide the following details, and make sure all information is accurate to avoid delays in processing your request.</p>","callToAction":"Physical Products","introHtml":"<p>Report hardware faults, request replacements or on‑site servicing.</p>","icon":10540,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[204],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"138","name":"General Software Question","descriptionHtml":"","callToAction":"General Software Question","introHtml":"<p>Ask us anything about the software, app features, or updates.</p>","icon":10549,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"35","name":"Request for payment","descriptionHtml":"","callToAction":"Request for payment","introHtml":"<p>Request to process payment for services provided as per the invoice.</p>","icon":10484,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"34","name":"Schedule Repair","descriptionHtml":"","callToAction":"Schedule Repair","introHtml":"<p>Schedule a repair service for equipment i.e. heat pumps or air conditioners.</p>","icon":10663,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[],"key":""}],"reqGroups":[{"id":204,"name":"Emerald Support"}],"orderMapping":{"203":[105],"169":[138,105],"204":[1,105,2],"1":[1,2],"100":[1,2],"202":[1],"34":[2,1],"135":[2],"134":[2,1],"136":[2,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6fbbfafe-d82a-3b2e-a14e-9b83f30bb7bc","appLinkName":"","appLinkUrl":"","spaceKey":"INS","spaceName":"Installer Support Knowledge","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://emeraldplanet.atlassian.net","https://support.portal.emerald.com.au"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTc4ODM4MzEsIm5iZiI6MTc1Nzg4MjYzMX0.hCdb6iSeN1LeEZMGwl0teSUjKChRKo5QvTqcLlVVu1k","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"3643fc45-4742-4062-85b1-0588a3531eb4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":105,"projectId":10032,"issueType":{"id":"10018","name":"Submit a request or incident"},"form":{"name":"Digital Products","descriptionHtml":"","callToAction":"Digital Products","intro":"<p>Report software errors, improvements, or configuration help.</p>","instructions":"","icon":10537,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"Please provide details about the issue: i.e. actual behaviour, date and time the problem started , and any checks or troubleshooting performed?","descriptionHtml":"<p>Please provide details about the issue: i.e. actual behaviour, date and time the problem started , and any checks or troubleshooting performed?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10527","fieldConfigId":"10651","label":"Reported Fault / Issue","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10469","label":"No hot water","selected":false,"children":[]},{"value":"10470","label":"Inadequate hot water","selected":false,"children":[]},{"value":"10471","label":"Slow recovery / long reheat times","selected":false,"children":[]},{"value":"10472","label":"Leaking / condensation","selected":false,"children":[]},{"value":"10473","label":"Power consumption concerns","selected":false,"children":[]},{"value":"10474","label":"Error codes / fault lights","selected":false,"children":[]},{"value":"10475","label":"Insufficient cooling/heating","selected":false,"children":[]},{"value":"10476","label":"Noise & airflow complaints","selected":false,"children":[]},{"value":"10477","label":"Drainage / water drips","selected":false,"children":[]},{"value":"10478","label":"Frequent on/off cycling","selected":false,"children":[]},{"value":"10479","label":"Remote or app control issues","selected":false,"children":[]},{"value":"10556","label":"WiFi connectivity issues","selected":false,"children":[]},{"value":"10557","label":"App sync / pairing failures","selected":false,"children":[]},{"value":"10558","label":"Incorrect or delayed data display","selected":false,"children":[]},{"value":"10559","label":"Firmware updates / compatibility","selected":false,"children":[]},{"value":"10560","label":"Smart scheduling or automation not working","selected":false,"children":[]},{"value":"10480","label":"Other","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/105","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/105","calendarParams":{"firstDay":0,"date":"2025-09-15T06:43:51+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6fbbfafe-d82a-3b2e-a14e-9b83f30bb7bc","appLinkName":"","appLinkUrl":"","spaceKey":"INS","spaceName":"Installer Support Knowledge","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://emeraldplanet.atlassian.net","https://support.portal.emerald.com.au"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTc4ODM4MzEsIm5iZiI6MTc1Nzg4MjYzMX0.hCdb6iSeN1LeEZMGwl0teSUjKChRKo5QvTqcLlVVu1k","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"3643fc45-4742-4062-85b1-0588a3531eb4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":9003349874913495,"updated":"2025-07-31T11:29:15.050564617Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[105],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9003349874913495,"name":"Report the problem with your App or Software","submit":{"lock":true,"pdf":false},"templateFormUuid":"3766be48-675b-46c4-8197-c3de0588efc3"},"layout":[{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":137},"layout":"default","localId":"502f03ae-35f1-4197-9498-50ad39e0347d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":143},"layout":"default","localId":"9aa83397-78cc-4b72-ac1e-f35798d1faa3"}},{"type":"heading","attrs":{"level":2,"localId":"58dbd401-cc43-40e5-8d6a-8ddc13b6fcfc"},"content":[{"type":"text","text":"System info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"40caaac6-c272-40dd-bd96-7e5467f806a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":139},"layout":"default","localId":"295d889e-c9f4-49ab-ad1f-629be2026281"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":142},"layout":"default","localId":"35278349-7121-4732-9154-97296a73876f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":138},"layout":"default","localId":"fbc5438e-f810-42b0-b4cf-283c1563eebd"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":141},"layout":"default","localId":"7cde962f-524a-4003-8b9e-a61b6a11f8f2"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"c95f8fe7-83e6-49af-bbbe-cccff66eac82"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"02eaa1b0-ddb2-41ce-9ae5-0c1c4b38f873"},"content":[{"type":"text","text":"Contact info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":147},"layout":"default","localId":"c5d077c9-eeb9-48d3-b3d9-1991caa3f47f"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":148},"layout":"default","localId":"5640f451-cbd5-4bb9-b2f0-7e9734e2323a"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":149},"layout":"default","localId":"39b78046-f5e0-46eb-a76e-b1b1870ae114"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":152},"layout":"default","localId":"8e77c12a-a11f-40b0-b153-21b836355d0e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":151},"layout":"default","localId":"e11ebfd1-9852-42c7-8932-9f606338980c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":153},"layout":"default","localId":"e5c4ad16-9cd6-4296-a9e5-035fc22ce5d7"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"b3379a04-f632-4581-b63c-089b7a48ba0b"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"1a208e45-753f-4bc1-988d-88f4058994d9"}}]}],"conditions":{},"sections":{},"questions":{"153":{"type":"cd","label":"State","description":"","validation":{"rq":true},"jiraField":"customfield_10353","questionKey":""},"152":{"type":"tl","label":"Phone","description":"","validation":{"rq":false},"jiraField":"customfield_10490","questionKey":""},"137":{"type":"rt","label":"Steps to Reproduce","description":"","validation":{"rq":false},"jiraField":"customfield_10663","questionKey":""},"133":{"type":"cd","label":"Property type","description":"","validation":{"rq":true},"jiraField":"customfield_10354","defaultAnswer":{"text":"End user"},"questionKey":""},"151":{"type":"tl","label":"Postcode","description":"","validation":{"rq":true},"jiraField":"customfield_10697","questionKey":""},"149":{"type":"te","label":"Email","description":"","validation":{"rq":true},"jiraField":"customfield_10119","questionKey":""},"143":{"type":"at","label":"Screenshots / Logs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"142":{"type":"cd","label":"Network","description":"","validation":{"rq":true},"jiraField":"customfield_10661","questionKey":""},"147":{"type":"tl","label":"First name","description":"","validation":{"rq":true},"jiraField":"customfield_10118","questionKey":""},"15":{"type":"pg","label":"Any specific requirements","validation":{}},"90":{"type":"cd","label":"Emerlad Product","description":"","validation":{"rq":true},"jiraField":"customfield_10112","questionKey":""},"141":{"type":"da","label":"Install date","description":"","validation":{"rq":true},"jiraField":"customfield_10116","defaultAnswer":{"text":"End user"},"questionKey":""},"139":{"type":"tl","label":"Device and Operating System","description":"e.g. “iPhone 12, iOS 17.0” or “Windows 11”","validation":{"rq":true},"jiraField":"customfield_10659","questionKey":""},"138":{"type":"tl","label":"App/Firmware Version","description":"e.g. “2.6.0\" or “V1.0.39”","validation":{"rq":false},"jiraField":"customfield_10662","questionKey":""},"148":{"type":"tl","label":"Last name","description":"","validation":{"rq":true},"jiraField":"customfield_10351","questionKey":""}}},"uuid":"3766be48-675b-46c4-8197-c3de0588efc3"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":9003349874913495,"updated":"2025-07-31T11:29:15.050564617Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[105],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9003349874913495,"name":"Report the problem with your App or Software","submit":{"lock":true,"pdf":false},"templateFormUuid":"3766be48-675b-46c4-8197-c3de0588efc3"},"layout":[{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":137},"layout":"default","localId":"502f03ae-35f1-4197-9498-50ad39e0347d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":143},"layout":"default","localId":"9aa83397-78cc-4b72-ac1e-f35798d1faa3"}},{"type":"heading","attrs":{"level":2,"localId":"58dbd401-cc43-40e5-8d6a-8ddc13b6fcfc"},"content":[{"type":"text","text":"System info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"40caaac6-c272-40dd-bd96-7e5467f806a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":139},"layout":"default","localId":"295d889e-c9f4-49ab-ad1f-629be2026281"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":142},"layout":"default","localId":"35278349-7121-4732-9154-97296a73876f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":138},"layout":"default","localId":"fbc5438e-f810-42b0-b4cf-283c1563eebd"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":141},"layout":"default","localId":"7cde962f-524a-4003-8b9e-a61b6a11f8f2"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"c95f8fe7-83e6-49af-bbbe-cccff66eac82"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"02eaa1b0-ddb2-41ce-9ae5-0c1c4b38f873"},"content":[{"type":"text","text":"Contact info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":147},"layout":"default","localId":"c5d077c9-eeb9-48d3-b3d9-1991caa3f47f"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":148},"layout":"default","localId":"5640f451-cbd5-4bb9-b2f0-7e9734e2323a"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":149},"layout":"default","localId":"39b78046-f5e0-46eb-a76e-b1b1870ae114"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":152},"layout":"default","localId":"8e77c12a-a11f-40b0-b153-21b836355d0e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":151},"layout":"default","localId":"e11ebfd1-9852-42c7-8932-9f606338980c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":153},"layout":"default","localId":"e5c4ad16-9cd6-4296-a9e5-035fc22ce5d7"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"b3379a04-f632-4581-b63c-089b7a48ba0b"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"1a208e45-753f-4bc1-988d-88f4058994d9"}}]}],"conditions":{},"sections":{},"questions":{"153":{"type":"cd","label":"State","description":"","validation":{"rq":true},"jiraField":"customfield_10353","questionKey":""},"152":{"type":"tl","label":"Phone","description":"","validation":{"rq":false},"jiraField":"customfield_10490","questionKey":""},"137":{"type":"rt","label":"Steps to Reproduce","description":"","validation":{"rq":false},"jiraField":"customfield_10663","questionKey":""},"133":{"type":"cd","label":"Property type","description":"","validation":{"rq":true},"jiraField":"customfield_10354","defaultAnswer":{"text":"End user"},"questionKey":""},"151":{"type":"tl","label":"Postcode","description":"","validation":{"rq":true},"jiraField":"customfield_10697","questionKey":""},"149":{"type":"te","label":"Email","description":"","validation":{"rq":true},"jiraField":"customfield_10119","questionKey":""},"143":{"type":"at","label":"Screenshots / Logs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"142":{"type":"cd","label":"Network","description":"","validation":{"rq":true},"jiraField":"customfield_10661","questionKey":""},"147":{"type":"tl","label":"First name","description":"","validation":{"rq":true},"jiraField":"customfield_10118","questionKey":""},"15":{"type":"pg","label":"Any specific requirements","validation":{}},"90":{"type":"cd","label":"Emerlad Product","description":"","validation":{"rq":true},"jiraField":"customfield_10112","questionKey":""},"141":{"type":"da","label":"Install date","description":"","validation":{"rq":true},"jiraField":"customfield_10116","defaultAnswer":{"text":"End user"},"questionKey":""},"139":{"type":"tl","label":"Device and Operating System","description":"e.g. “iPhone 12, iOS 17.0” or “Windows 11”","validation":{"rq":true},"jiraField":"customfield_10659","questionKey":""},"138":{"type":"tl","label":"App/Firmware Version","description":"e.g. “2.6.0\" or “V1.0.39”","validation":{"rq":false},"jiraField":"customfield_10662","questionKey":""},"148":{"type":"tl","label":"Last name","description":"","validation":{"rq":true},"jiraField":"customfield_10351","questionKey":""}}},"uuid":"3766be48-675b-46c4-8197-c3de0588efc3"},"linkedJiraFields":["customfield_10490","customfield_10351","customfield_10353","customfield_10661","customfield_10662","customfield_10354","customfield_10112","customfield_10663","customfield_10697","customfield_10116","customfield_10118","customfield_10119","customfield_10659"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}