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Emerald Support Portal

Welcome to the Emerald Support Portal

Emerald Support Portal

Your central hub for product support, troubleshooting, warranty claims, and service requests. Easily submit tickets, track progress, and access helpful resources for all Emerald products.

Topics

  1. Popular Articles
    1. 🛡️ Emerald Warranty Registration & Terms
    2. ⚡ Electricity Advisor – Known Pairing Issues & Workarounds
    3. 🌞 Solar Soaker – Customer Guide
    Show 1 more
  2. Heat Pump Hot Water
    1. Heat Pump General FAQ
    2. 🦠 Legionella Protection & 🔁 Deadband Logic
    3. 🛁 Why Am I Running Out of Hot Water So Quickly?
    Show 1 more
  3. Airconditioning
    1. Aircon AEER and ACOP Values
    2. 💧 What Should I Do If My Air Conditioner Is Leaking Water?
    3. ❄️ Emerald Air Conditioning – Installation, Costs, and Rebates
    Show 1 more

Suggested forms

  • Support Physical Products in Emerald Support Portal

    Report hardware faults, request replacements or on‑site servicing.

  • Support Digital Products in Emerald Support Portal

    Report software errors, improvements, or configuration help.

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