{"xsrfToken":"3d3cd5d6e52bef437130c88373dfb9aaf5457d24_lout","branding":{"id":"1","key":"sup","name":"Emerald Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/34"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3678657d-6330-40ba-ba11-82fdc8f5c612/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2Nzg2NTdkLTYzMzAtNDBiYS1iYTExLTgyZmRjOGY1YzYxMiI6WyJyZWFkIl19LCJleHAiOjE3NTc4ODI5NTIsIm5iZiI6MTc1Nzg4MjM1Mn0.siJ2u5ipSgU7fmEmp-zAoJ2qGymCYi1kf0K0lgi-QAA&client=3643fc45-4742-4062-85b1-0588a3531eb4&mode=fit","logoId":"3678657d-6330-40ba-ba11-82fdc8f5c612","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Emerald Support Portal","sharedPortalName":"Emerald Support Portal","userInitialAnnouncementHeader":"Emerald Support Portal","userInitialAnnouncementMessageWiki":"<p>Your central hub for product support, troubleshooting, warranty claims, and service requests. Easily submit tickets, track progress, and access helpful resources for all Emerald products.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Emerald Support Portal","sharedPortalName":"Emerald Support Portal","announcementHeader":"Emerald Support Portal","announcementMessage":"Your central hub for product support, troubleshooting, warranty claims, and service requests. Easily submit tickets, track progress, and access helpful resources for all Emerald products.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00a88e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTc4ODI5NTIsIm5iZiI6MTc1Nzg4MjM1Mn0.YLCaaK6Tig5HujLCPOPH-olBWPaQZ3UZBcx53_5U1B4&client=3643fc45-4742-4062-85b1-0588a3531eb4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#00a88e","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10032,"serviceDeskId":1,"name":"Emerald Support Portal","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"105","name":"Digital Products","descriptionHtml":"","callToAction":"Digital Products","introHtml":"<p>Report software errors, improvements, or configuration help.</p>","icon":10537,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[204],"key":""},{"id":"2","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>Ask us anything about your system, installation, or parts.</p>","icon":10549,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[204],"key":""},{"id":"1","name":"Physical Products","descriptionHtml":"<p>Please provide the following details, and make sure all information is accurate to avoid delays in processing your request.</p>","callToAction":"Physical Products","introHtml":"<p>Report hardware faults, request replacements or on‑site servicing.</p>","icon":10540,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[204],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"138","name":"General Software Question","descriptionHtml":"","callToAction":"General Software Question","introHtml":"<p>Ask us anything about the software, app features, or updates.</p>","icon":10549,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"35","name":"Request for payment","descriptionHtml":"","callToAction":"Request for payment","introHtml":"<p>Request to process payment for services provided as per the invoice.</p>","icon":10484,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"34","name":"Schedule Repair","descriptionHtml":"","callToAction":"Schedule Repair","introHtml":"<p>Schedule a repair service for equipment i.e. heat pumps or air conditioners.</p>","icon":10663,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[],"key":""}],"reqGroups":[{"id":204,"name":"Emerald Support"}],"orderMapping":{"203":[105],"169":[138,105],"204":[1,105,2],"1":[1,2],"100":[1,2],"202":[1],"34":[2,1],"135":[2],"134":[2,1],"136":[2,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6fbbfafe-d82a-3b2e-a14e-9b83f30bb7bc","appLinkName":"","appLinkUrl":"","spaceKey":"INS","spaceName":"Installer Support Knowledge","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://emeraldplanet.atlassian.net","https://support.portal.emerald.com.au"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTc4ODM1NTIsIm5iZiI6MTc1Nzg4MjM1Mn0.e1M0-iZFuM3c1fqpD2b6h1R6a5PFgJdrlP01DUT6Td8","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"3643fc45-4742-4062-85b1-0588a3531eb4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":2,"projectId":10032,"issueType":{"id":"10019","name":"Ask a question"},"form":{"name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","intro":"<p>Ask us anything about your system, installation, or parts.</p>","instructions":"","icon":10549,"iconUrl":"https://support.portal.emerald.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2025-09-15T06:39:13+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6fbbfafe-d82a-3b2e-a14e-9b83f30bb7bc","appLinkName":"","appLinkUrl":"","spaceKey":"INS","spaceName":"Installer Support Knowledge","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://emeraldplanet.atlassian.net","https://support.portal.emerald.com.au"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjQzZmM0NS00NzQyLTQwNjItODViMS0wNTg4YTM1MzFlYjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTc4ODM1NTMsIm5iZiI6MTc1Nzg4MjM1M30.71pOuMo_qPiiewCAxGy0PUW_z7EBafNLjLbVlkP59Sg","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"3643fc45-4742-4062-85b1-0588a3531eb4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}